Airline Service Complaints and Comments
Other than safety or security issues, complaints and comments about airline and air ambulance operator service may be registered with DOT’s Aviation Consumer Protection Division (ACPD). You can call, write or use our web form.
You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.
You may send us a letter at:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
You can send us a complaint, comment or inquiry electronically by using our web form. This form allows us to capture information more accurately and process it more efficiently. The web form allows you to attach a file.
Whether you call, write or use the web form, please be brief and concise in the description of your problem and be sure to include the following information:
Daytime phone number (including area code)
Name of the airline or company about which you are complaining
Flight number if known
Origin and destination cities of your trip.
If you send us a letter, you should also include a copy (not the original) of your airline ticket or itinerary sheet and any correspondence you have already exchanged with the company.